Finding out you might be a victim of fraud is stressful, but we are here to help. This guide explains the different types of fraud and exactly what you need to do next.
A Rebel contract has been set up in my name without my permission.
This happens when someone uses your personal details to open a Rebel Telecom account or buy a phone contract without your permission (Identity Theft).
What to do
Please have the following ready:
Your full name and contact details.
Your Crime Reference Number (from the police).
Details of the fraudulent activity.
What happens next?
Our Fraud Team will launch a full investigation, which can take up to 21 days to complete. We'll keep you in the loop and email you the outcome as soon as it's finished.
Someone has gained access to my Rebel Telecom account.
This happens when a fraudster gains control of your existing mobile number to intercept security codes (OTPs) from your bank or email provider. This is often called SIM Swap or PAC Fraud.
The Warning Signs
Unexpected Texts: You receive a text about a PAC/STAC code or a replacement SIM that you didn't request.
Loss of Signal: Your phone suddenly loses service and doesn't reconnect, even after a restart.
What to do
1. Secure your banks: Contact your bank immediately to let them know your mobile number is compromised.
2. Change passwords: Update the passwords for your email and online banking.
3. Contact us: Go to our contact page on www.rebeltelecom.com
What happens next?
Once you report this to us, we will take immediate action to secure your account. We'll bar the line to prevent any further unauthorised use and add extra security layers to your account.
If your number was transferred away, we will work to get it back to Rebel Telecom. Finally, we'll send you a new, secure SIM card to get you back online safely.
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